Returns & Refunds

We want every sip to feel just right.

 

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Order Processing

All orders are processed promptly and ship out the next business day after your confirmation email. We keep it fast and simple.

 

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Return Policy

Not loving your order? We get it.
Returns are accepted on unopened 12-pack boxes (sealed pouches with individual packets). If something’s off, reach out — we’re here to help.

 

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Return Eligibility

To qualify for a return:

• Products must be unopened and in original condition
  
  

• Return must be initiated within 30 days of delivery
  
  

Not eligible for return:

• Discounted items of 40% or more
  
  

• Opened or used products
  
  

• Final sale or promotional items
  
  

 

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How to Request a Return

Starting a return is easy:
Email us at info@drinkmawi.com or click [here] to begin your request. We’ll guide you through it.

 

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Refund Process

Once we receive and inspect your return:

• A refund will be issued to your original payment method
  
  

• Refunds apply to the product price only (shipping is non-refundable)
  
  

• You’ll receive confirmation as soon as your refund is processed
  
  

 

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Our Satisfaction Promise

We care about your experience. If you're not satisfied with your order, send us a message at info@drinkmawi.com. We'll make it right — no hassle, no stress.